IVR Voiceover Services

IVR stands for Interactive Voice Response. It’s a technology that allows computers to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunication, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.

IVR Voiceover Services, therefore, are the services that provide the recorded voice prompts used in these systems. These prompts guide callers through different options (like “Press 1 for customer service, press 2 for sales, etc.”), provide them with information, and help them navigate through the system.

These services are generally provided by professional voiceover artists who are skilled in delivering clear, articulate, and engaging voice prompts. These artists can often deliver the prompts in a variety of tones, styles, and languages to match the company’s brand and the needs of its customers.

Good IVR voiceovers are important for creating a positive caller experience. They represent the company’s brand and can significantly influence a customer’s perception of the company. In some cases, the IVR voiceover might be the first interaction a customer has with a company, so it’s crucial that it’s professional and effective.

Our IVR Voiceover Services include:

  1. On-hold Message Voiceovers: These are professionally recorded messages that customers hear while they’re waiting on the phone line. They can include company information, promotional content, or simply reassurance that the call will be answered soon.
  2. Auto Attendant Voiceovers: These are the automated messages that greet callers when they first connect to a phone system. The auto attendant often provides a menu of options that the caller can select to be directed to the appropriate department or individual. For example, “Press 1 for Sales, Press 2 for Support…”
  3. Voice Prompt Voiceovers: These are specific prompts that guide the caller through various interactions within the phone system. They can include instructions, notifications, confirmations, and error messages. Examples could be “Please enter your account number followed by the pound sign,” or “Sorry, that option is not recognized.”

Note: Auto Attendant Voiceovers and Voice Prompt Voiceovers serve slightly different functions: while the auto attendant typically helps to route calls at the start, voice prompts assist the caller throughout their experience with the system.